The Customer Success Manager is responsible for overseeing the delivery of a range of educator professional learning and implementation support services within an assigned geographic area. Reporting to the Sr. Implementation Manager, this person will work closely with K-12 district and school leaders to plan and coordinate the delivery of services and work with educators and instructional leaders to coach them on how to implement Lexia Reading programs with fidelity. The ideal candidate has elementary or secondary teaching and/or administrative experience, preferably with a background in literacy education. S/he has excellent organizational and leadership skills and is adept at working in a professional learning and coaching capacity on-site in school settings.